Frequently Asked Questions
We have complied a list of frequently asked questions below to answer any queries you might have regarding ordering online, wholesale, or the café.
Common questions about ordering coffee and products on our website.
Single bag orders (250g) are shipped free with Royal Mail 48, with the optional upgrade of Royal Mail 24 with our 🌱 50% Less Packaging service.
All orders weighing up to 500g (1-2 bags of 250g coffee) are shipped with free delivery via Royal Mail 48 as standard, with a cut off time of 2pm for same day despatch. This means Royal Mail will try to deliver within two to three working days of receiving your parcel.
Orders weighing between 750g and 1kg are shipped with free delivery via Royal Mail 24.
Orders weighing over 1kg will automatically be upgraded to free delivery via Parcelforce Express24 with a guaranteed next working day delivery when ordered before 11am (Monday - Friday).
Shipping upgrades including next working day, next working morning, and Saturday deliveries, are all available for additional fees. If you are looking for more information, including International delivery, please head to our shipping page for more information on destinations and pricing.
All orders being shipped outside the UK will be charged depending on weight:
0 - 500g = £7.50
500g - 1kg = £9.50
1kg - 2kg = £12.00
International orders placed before 2pm will be dispatched that day.
Our standard bags/boxes are 250g, unless otherwise stated. If you require larger amounts, select either 500g or 1kg on the product page on our website.
We send our coffee as whole beans as standard, but if you wish to have yours ground, simply select your grind size (between Espresso, Filter or French Press) and we'll do the rest for you!
If you're looking to have your coffee ground on a regular basis, we recommend trying a subscription where we'll send you weekly pre-ground coffee!
It sure is! See our breakdown below:
New Retail Boxes
Fully recyclable & biodegradable.
Fully compostable, made from 100% natural materials.
Coffee Bags (1kg)
100% fully recyclable plastic (4), check with your local council before recycling.
We only use paper labels with biodegradable adhesive, no plastic here.
Boxes & Tape
We use paper adhesive tape, and all our boxes are 100% cardboard and fully recyclable.
We have made the decision to remove the valve from our standard retail bags in our effort to ensure fully sustainable retail packaging; since valves are predominantly non-compostable plastic.
After tasting testing, we found that our coffee performed better in non-valved bags. Often one-way valves can not ensure volatile particles entering the bag and negatively impacting the beans inside – this includes oxygen which will increase the ageing process of the coffee.
Furthermore, valves on coffee bags were originally included in mind for higher pressure dark roasted coffee, whereas much less carbon dioxide is released from light to medium roasted coffee, making the valve more redundant.
Once opening your bag, we recommend storing your beans in an opaque, airtight container to make sure your coffee stays fresh for as long as possible.
If the label has been on for a few days, the adhesive may be fully dry and won't always peel off very easily. If you're using your coffee labels on your reusable tins, simply leave a note next time you order and we'll ship an extra fresh label with your beans.
If you have selected, or ordered over 750g of coffee/products before 11am, your order will be shipped with Parcelforce express24 - meaning you will receive your order the following working day.
For all other orders, your order will be shipped with Royal Mail, on the Royal Mail 24® service. This service has the aim to be delivered within 1-2 working days, it can often be longer than this. This service includes tracking only once a delivery attempt has been made.
If you are receiving a payment error regarding your Postcode, this is due to the postcode you have entered not exactly matching the postcode your bank has on record. This could be either an incorrect or out of date postcode for the card you're using, or simply a formatting issue (capital letters and spacing).
Please note that we do not have any control over payment gateways and you will need to contact your bank directly to resolve any issues.
If you're still having problems with your order, please feel free to contact us and we can try and troubleshoot as best we can in order to get your coffee delivered to you.
Our ethos when it comes to sourcing & roasting coffee from all around the world.
We roast almost everyday Monday - Friday. When you order from our website, we’ll always send out our most fresh and recently packed beans, although we recommend ensuring a resting period before you start brewing!
We source our green coffee through importers who work directly with the farmers, to develop lasting relationships with the people growing the beans, and create positive development at origin. This allows us to deliver coffee that is both ethically sourced, and of the highest quality.
We priorities; long-lasting relationships with the farmers & co-operatives; sustainable growth at all stages of the supply chain; ethical trading; pricing averaging three times that of fairtrade; promoting positive trade; and buying direct.
If you’d like to know more about our ethos and some of the special & unique coffees we’ve been lucky enough to carry over the years. Continue reading
We use light to medium roast profiles for the majority of our coffees, especially for single origins. Espresso blends tend to have a slightly more developed roast in order to bring out the best qualities in espresso.
Nathan, our head roaster, is a certified Q Grader.
Everything you need to know before committing to a coffee subscription!
When you've decided on your ideal subscription, and your desired amount of coffee, next is to choose your ideal delivery frequency. Most common options include every 1, 2, 3 or 4 weeks.
You are able to swap out products in your subscription. Simply head to My Subscriptions in your account, and head to 'Swap Product'. Here you will be able to select an alternative coffee subscription.
If you haven't quite got through all of your last coffee, or if you know you're not going to be in for your next delivery - you can skip your next delivery!
Head to our wholesale section to read through our services & offerings and be sure to drop us a message if you're interested in becoming a partner with us!
We are proud to work with some of the best coffee equipment manufacturers in the world! We can recommend the best, most efficient equipment for your needs and we can provide technical and educational assistance and training on how to get the most out of your coffee machines.
We are regional distributors and resellers for La Marzocco espresso machines, Marco brewers, and Mahlkonig grinders, amongst others.
We offer training and advice for all our wholesale customers, to help you get the most out of our coffee. Whether you have zero, or years & years of experience we can help you pull a mean espresso, and pour a perfect latte. We’re flexible to you in our approach, and we’ll cover barista training, maintenance, cleaning, and coffee evaluation, to name a few.
We offer free local delivery for our wholesale businesses within a 10 mile radius of Birmimgham city centre! We deliver every Tuesday, with a minimum order of 5kg per delivery required to qualify. See our local delivery page for more information!
We like to cut down on our single use plastics, and we offer metal tin storage containers to transport our coffee. This vastly decreases the amount of bags and cardboard boxes, lowering both our and our customer's footprint! If you’re interested in making the switch, please drop us a message.
All your questions regarding our espresso bar in the Jewellery Quarter in Birmingham.
We’re open 7.30am - 2pm Monday - Friday, and 9am - 4pm on Saturdays. Closed on Sundays.
We're no longer trading at Bristol Street.
<strong>Unfortunately not, our espresso bar is a small space and we currently seat around 6 covers, which are first come first serve.</strong>
Absolutely! Our full line up is on the retail shelf as soon as you enter the bar. Ask a member of staff for more information and recommendations, and we’ll be happy to grind the beans for you if you don’t have a grinder at home.
We have freshly baked goods and sweet treats available everyday.
Unfortunately we do not any available on-site parking. The closest Pay & Display car park to us is Livery Street Car Park.
You can find our espresso bar and roastery just a few minutes walk from St. Paul's square in the Jewellery Quarter, or by crossing the main road (B410) near King King Park in Hockley.
By Tram: A four minute walk from the St. Paul's stop, or six minute walk from the Jewellery Quarter stop.
By Train: A six minute walk from the Jewellery Qaurter station.
By Bus: Our closest bus stop is on Hall Street, which serves routes 74, 52 and 16(a) platinum.